Mr Bond Cleaning has put together a list of frequently asked questions and answers for your convenience. There are many common questions asked by new customers so we thought it would be useful to post the most common ones here.
Who is Mr Bond Cleaning?
Mr Bond Cleaning is a cleaning service booking agency that has been set up to make life easier for people wanting to find and book a local cleaner for regular home cleaning, end of lease cleaning or carpet steam cleaning. Mr Bond Cleaning is a family run Australian owned and managed business that prides itself on delivering quality cleaning solutions to customers throughout Australia.
What Cleaning Services Does Mr Bond Provide
We can organise a cleaner for regular domestic house cleaning either on a weekly, fortnightly or monthly basis. End of lease cleaners and bond cleaners for when you move out of a rental property and carpet cleaners for carpet steam cleaning. We also organise builders clean, tile grout cleaning and a few other cleaning services, just call and ask.
How Do Your Prices Compare to Others?
We like to think our prices are fair and reasonable for the service you get. Our cleaners are all professional cleaners who maintain their own insurances and cleaning equipment. If you find a better price somewhere else for the same service let us know so we can do our best to match it or beat if possible.
How Does the Service Work?
Rather than you spend hours searching for a local cleaner we organise a cleaner for you. Simply call us with your requirements and we will quote you accordingly. If you decide to proceed then we will organise one of our local cleaning contractors in your area to take care of the job.
Do You Guarantee Satisfaction?
Absolutely! It is what sets us apart from other cleaning agencies and house cleaning franchises. Our cleaners take pride in delivering 100% customer satisfaction with every cleaning job. If you are not satisfied with your clean let us know and your cleaner so that next time we can cater to your needs a little better.
How do I pay for the Service?
Our cleaners prefer to be paid on or prior to the day of the clean. Most payment methods are accepted including cash and cheque. Alternatively, you can direct deposit payment prior to the service being carried out.
Who is Responsible for the Cleaning?
All our cleaning contractors are fully responsible for their own cleaning. As Mr Bond is a booking agency that organises the cleans we cannot take responsibility for the work that the cleaner does. If however, you are not happy with your cleaner please let us know so we can pass on the feedback. In some cases, we may delist the cleaner from our books.
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Terms And Conditions
Bond guarantee claims must be filed within 7 days.
Payment is to be made in cash prior to cleaners commencing work, This is due to previous clients moving house and not paying.
Online quotes may be adjusted on site depending on the condition of the property and if you have not accurately described the property when obtaining the initial quote. Eg; there are 3 bathrooms instead of 2, or 2 living areas instead of 1.